Terms and Conditions

Please review these terms before completing your reservation.

1. Agreement and acceptance

Welcome to Haas Limo, a private car, limousine, and executive bus transportation company located in Arlington, Virginia. This Terms and Conditions Agreement (“Agreement”) governs the transportation services purchased by the person or organization making the reservation (“Customer”) from Haas Limo (“Haas Limo,” “we,” or “us”). Services include airport transfers, point-to-point transportation, hourly chauffeur service, limousine service, bus transportation, weddings, and group transportation.

By completing a reservation at www.haaslimo.com or through our office after receiving or being provided access to these terms, the Customer accepts this Agreement. The Customer is responsible for reviewing the reservation confirmation, providing accurate booking information, and communicating applicable passenger policies to all members of the traveling party.

The reservation confirmation or signed service contract identifies the vehicles, itinerary, reserved service period, pricing, and any booking-specific conditions. If documents conflict, a signed service contract controls, followed by booking-specific terms expressly accepted in the reservation confirmation, followed by this Agreement.

2. Reservations, deposits, and payment

Reservations are subject to availability and are confirmed when Haas Limo issues a reservation confirmation and any required deposit or payment has been received.

Any required deposit, deposit refundability, balance due date, payment schedule, and approved direct-billing terms will be disclosed before confirmation and stated in the reservation confirmation or signed contract. Payments received are credited toward the reservation total.

The Customer must review the vehicle type, passenger count, luggage requirements, dates, pickup times, addresses, flight details, and itinerary shown in the confirmation and promptly report errors. Requested changes are subject to availability and applicable additional charges.

The person booking on behalf of a company or another party represents that they are authorized to accept these terms and arrange payment. A separate cardholder authorization may be required when the payment card belongs to someone other than the Customer.

The Customer authorizes payment of the agreed reservation charges and applicable additional charges described in this Agreement and the accepted booking documents using the authorized payment method or approved direct-billing account. Haas Limo will provide an itemized statement of additional charges. This authorization does not limit applicable billing-dispute rights.

3. Rates and service fees

Base Rates: Airport and point-to-point base rates are determined by pickup and drop-off locations using geographic zone pricing.
Administrative Fee: A 10% administrative fee applies to all services.
Fuel Surcharge: A fuel surcharge ranging from 3% to 25% applies to all services. The applicable percentage varies based on current fuel prices and will be identified when pricing is finalized.
Credit Card Payments: Any applicable credit card surcharge will be disclosed before payment and assessed in accordance with applicable law and card-network requirements.
Airport Parking: Airport parking fees are additional and vary by airport.
Meet and Greet: Available upon request for an additional fee that varies by airport.
Gratuity: Driver gratuity is included in the booking total. Additional tips may be paid directly to the chauffeur at the Customer’s discretion.

The reservation confirmation or signed contract will identify the applicable fuel percentage, included gratuity, calculation basis for percentage fees, any discounts, and whether tolls or other parking and airport access charges are included or additional. Estimated charges will be identified as estimates; actual variable charges may be reconciled on the final invoice.

Rates Subject to Change: Base rates and applicable fees are subject to change. The applicable rates and fees will be stated in the reservation confirmation or signed contract. Existing signed contracts remain subject to their agreed pricing and terms. Additional services, itinerary changes, waiting time, and other charges described in this Agreement may increase the final total.

If the fuel percentage is to remain adjustable after confirmation, the booking documents must expressly disclose when it will be determined and how the adjustment will be calculated. Otherwise, the percentage stated in the accepted confirmation or signed contract applies to that booking.

4. Additional services and surcharges

Child Safety Seats: Haas Limo-provided child safety seats incur a $25.00 fee per seat. Requests must be made in advance and are subject to availability. The Customer must provide the child’s age and size so an appropriate seat can be requested. The accompanying parent or responsible adult must secure the seat and child in accordance with the manufacturer’s instructions and applicable law. Transportation will not proceed without required restraints.

Pet Travel: A $25.00 fee applies per pet across all services. Pets must travel in appropriate carriers and may not roam freely inside the vehicle. The Customer must notify Haas Limo in advance of pet transportation requirements.

Service Animals: Qualifying service animals are not pets. Pet fees and pet-carrier requirements do not apply to qualifying service animals. Haas Limo will accommodate service animals in accordance with applicable law. Handlers remain responsible for controlling their animals, and documented damage may be charged under the same standards applied to other passengers.

Late-Night and Early-Morning Service: Reservations with a scheduled pickup between 12:00 AM and 5:59 AM incur a $25.00 surcharge.

Holiday Service: Transportation scheduled on designated major holidays incurs a $25.00 surcharge. The applicable holiday and surcharge will be identified in the reservation confirmation before acceptance.

5. Airport transfers and complimentary waiting time

The Customer must provide accurate flight information, a working passenger contact number, and any requested meet-and-greet instructions. When accurate flight information is supplied, Haas Limo will use available flight-status information to coordinate arrival pickups. Flight information may be delayed or incomplete, so passengers should promptly report flight changes, cancellations, or extended delays.

Complimentary waiting time for airport and point-to-point bookings is:

Domestic airport arrivals: 30 minutes from actual gate arrival.
International airport arrivals: 60 minutes from actual gate arrival.
Other pickups, including residential and hotel pickups: 30 minutes from the scheduled pickup time.

For hourly bookings, waiting time is part of the reserved service period; the complimentary transfer waiting allowance does not extend the reserved hours.

Additional waiting time on non-hourly bookings is billed at $5.00 per five-minute increment after the applicable complimentary allowance. Each commenced five-minute increment is billable.

Passengers must follow the pickup instructions in the confirmation or provided by the office or chauffeur. Passengers delayed by baggage collection, customs, immigration, or other circumstances should contact Haas Limo or the chauffeur promptly. Waiting beyond the complimentary allowance is subject to the stated waiting charges.

Flight delays and itinerary changes are subject to vehicle and chauffeur availability. Haas Limo will communicate any resulting pickup adjustment and applicable charges. A flight delay alone does not automatically establish a no-show or constitute a Customer-requested cancellation.

6. Extra stops — non-hourly bookings

Extra stops on airport and point-to-point bookings incur a minimum charge of $25.00 per stop. Higher charges may apply based on the vehicle type, added distance, and service time. Applicable pricing will be communicated when the stop is requested, where practical.

Additional airport terminal stops to pick up or drop off passengers incur a $50.00 charge per additional terminal. The terminal charge replaces the standard $25.00 stop charge for that terminal stop. Applicable additional waiting charges may also apply.

For hourly bookings, stops within the agreed service area are part of the reserved service period. Additional hours, extended travel, parking, tolls, and other applicable charges may increase the total.

7. Hourly service and travel-time billing

Hourly reservations run continuously. Time spent waiting, traveling between stops, or remaining available to the Customer counts toward the reserved service period.

Minimum reservations are:

Sedans and SUVs: Two hours.
Sprinter vans: Four hours.
Executive buses and motor coaches, including 24-passenger executive buses through 55-passenger motor coaches: Five hours, consisting of four hours of service and one hour of travel time.

Hourly reservations are billed for the reserved hours plus any overages. Billable time rounds up to the next full hour.

Hourly service is billed from garage departure through garage return at the applicable vehicle hourly rate. Travel time to and from the service location is estimated using Google Maps and may appear as a zone-rate adjustment. The confirmation will show the reserved service hours, included travel time, and any additional travel-time adjustment. Travel time already included in the minimum or another line item will not be charged twice. Additional travel time may apply to locations beyond the included travel allowance.

Overtime is subject to availability and cannot be guaranteed. Customers should allow sufficient time for traffic, stops, and anticipated delays. An extension or itinerary change must be accepted by Haas Limo and must not interfere with other scheduled reservations. Applicable overtime pricing and additional charges will be communicated when the extension is requested, where practical.

8. Cancellations and trip modifications

Airport & Point-to-Point Transfers — Sedans, SUVs, and Sprinter Vans

Cancellations within 12 hours of the scheduled pickup time incur a cancellation charge equal to 100% of the reservation total.

Airport & Point-to-Point Transfers — Buses

Cancellations within 48 hours of the scheduled pickup time incur a cancellation charge equal to 100% of the reservation total.

Requests to modify departure pickup times within 24 hours of the scheduled pickup are subject to availability. An accommodated change may incur a rush fee. If the change cannot be accommodated, the original pickup time remains in effect, and applicable waiting-time charges may apply. Any rush fee must be disclosed to and accepted by the Customer before the change is confirmed.

Hourly Service — Sedans, SUVs, and Sprinter Vans

Cancellations within 12 hours of the scheduled pickup time incur a cancellation charge equal to 100% of the reservation total, except for weddings and multi-vehicle bookings, which follow the policy below.

Hourly Bus Service, Weddings & Multi-Vehicle Bookings

Cancellations or modifications within 15 days of the scheduled pickup date incur a charge equal to 100% of the reservation total for the contracted vehicles and reserved service period. This policy applies to wedding and multi-vehicle bookings regardless of vehicle type.

For clarity, the 48-hour bus-transfer policy applies to standalone airport and point-to-point bus bookings. The 15-day policy applies to hourly bus service, weddings, and multi-vehicle bookings, including transfer bookings arranged as part of those events. A modification does not automatically release the Customer from the original payment obligation; any accepted replacement arrangement must be documented by Haas Limo. Payments for the original booking will be credited so the same reserved service is not charged twice.

Cancellation and modification requests must be communicated to the Haas Limo office using the contact information in the reservation confirmation. The applicable deadline is measured using the local time at the scheduled pickup location. Haas Limo will acknowledge the request in writing; the receipt time of the Customer’s request controls the deadline calculation.

For cancellations outside the periods above, any applicable deposit retention or other cancellation charge must be disclosed before booking and stated in the accepted reservation confirmation or signed contract. This Agreement does not establish an additional cancellation charge outside those periods.

9. No-shows and onsite cancellations

No-shows and onsite cancellations incur a charge equal to 100% of the reservation total, plus any applicable additional charges incurred under this Agreement.

A no-show occurs when the passenger does not appear at the agreed pickup location and cannot be reached after the applicable waiting allowance and reasonable contact attempts. Haas Limo will document those attempts and any additional waiting time. Passengers who cannot locate their chauffeur should contact the office or chauffeur before arranging alternative transportation.

Payments Already Received: Deposits and other payments already received will be credited toward the applicable cancellation charge. Any remaining balance is due from the Customer. Payments applied to these cancellation charges are nonrefundable, subject to applicable law.

10. Refunds and incomplete service

Refund eligibility is determined by the applicable cancellation policy, accepted booking terms, service actually provided, and applicable law. The late-cancellation and no-show provisions do not eliminate refunds owed for billing errors or other amounts properly refundable to the Customer.

If Haas Limo cannot provide the contracted service and cannot offer a suitable replacement, the Customer will receive a refund for the unprovided service. If only part of the service is provided, any appropriate adjustment will reflect the service delivered and the accepted booking terms. Documented passenger misconduct may result in termination and applicable charges under this Agreement.

Approved refunds will ordinarily be returned to the original payment method. If electronic reimbursement is unavailable, Haas Limo will arrange an appropriate alternative, including payment by check. The Customer will be advised of the expected processing timeframe.

11. Passenger conduct and safety

Passengers must comply with applicable federal, state, and local laws and reasonable chauffeur safety instructions. The Customer is responsible for communicating these requirements to guests.

Illegal substances and contraband are prohibited.
Alcohol consumption by anyone under age 21 is prohibited. Adult alcohol consumption is permitted only where lawful and allowed for the booked vehicle and service.
Smoking and vaping are prohibited inside vehicles.
Threatening, abusive, violent, or unsafe conduct, horseplay, and deliberate damage are prohibited.
Passengers must remain within the vehicle’s approved capacity and use seat belts and required child restraints as applicable.

Haas Limo may refuse or terminate service when continued transportation would be unlawful or unsafe. The chauffeur may request cooperation with reasonable safety checks but will not conduct a nonconsensual search of personal belongings. Authorities may be contacted when appropriate.

If service is terminated because of documented prohibited conduct, applicable reservation and damage charges remain payable, subject to applicable law. Termination does not automatically mean every contractual obligation has been fulfilled.

Passengers will be directed to a safe location where reasonably possible. Haas Limo will not leave minors unattended or stranded. When necessary, the vehicle will remain until a parent, legal guardian, responsible adult, or appropriate authority assumes responsibility. Additional time may be billed under the applicable waiting or hourly-service policy.

12. Road access and chauffeur authority

Haas Limo vehicles do not travel on dirt, gravel, or other unpaved roads. The chauffeur may decline roads, entrances, or routes that are unsafe, too narrow, restricted, or unsuitable for the booked vehicle.

Customers must disclose known access limitations before booking. If a location cannot be safely reached, Haas Limo will coordinate a suitable paved pickup or drop-off point. The Customer is responsible for arranging safe access between that point and the intended destination. Chauffeur safety decisions cannot be overridden by passenger instructions.

13. Cleaning, damage, and smoking charges

The Customer is responsible for documented damage and extraordinary cleaning caused by the Customer, passengers, or pets, excluding ordinary wear and tear. The following scheduled charges apply, subject to applicable law and documented circumstances:

Damaged seat: $500.00 minimum per seat.
Damaged carpet: $200.00 minimum.
Damaged mirror: $500.00 minimum per mirror.
Extensive spill cleanup: $150.00 minimum.
Gum removal from carpet: $50.00.
Interior shampooing and disinfecting due to sickness: $250.00 minimum.
Exterior detailing and waxing due to sickness: $150.00.
Burn hole, rip, or tear in upholstery: $500.00 minimum per affected area.
Vandalism: $250.00 minimum per incident.
Smoking inside the vehicle: $1,000.00 per incident; service may be terminated immediately when safe to do so.
Opening a vehicle door into another vehicle or stationary object: $1,000.00 minimum per incident.
Damaged flat-screen equipment: $500.00 minimum replacement charge.

This list is not exhaustive. Documented repair or replacement costs exceeding the scheduled charge may be billed where permitted. Documented lost revenue directly resulting from necessary repair downtime may also be sought where legally recoverable. Haas Limo will provide an itemized explanation supported by available photographs, incident reports, repair estimates, invoices, or comparable records.

Charges will not be duplicated for the same repair or cleaning work. The same physical damage will not automatically generate both a general vandalism fee and a separate full charge for the identical loss. Scheduled damage minimums and the smoking charge remain subject to legal enforceability.

Amounts may be charged to the authorized payment method or approved direct-billing account in accordance with the payment authorization. If payment cannot be collected, Haas Limo may seek lawful recovery of unpaid amounts. Customers may raise billing concerns under Section 16.

14. Vehicle availability, substitutions, and service delays

Haas Limo maintains and inspects its vehicles and intends to provide the vehicle identified in the reservation confirmation or signed contract.

If the contracted vehicle becomes unavailable because of a breakdown, accident, or another unexpected operational circumstance, Haas Limo may arrange an equivalent vehicle or upgrade at no additional charge. The substitute must accommodate the confirmed passenger and luggage requirements and any agreed accessibility needs. Haas Limo will notify the Customer as promptly as practical.

Any material downgrade or substitution that cannot meet the confirmed requirements must be discussed with the Customer. If an acceptable replacement cannot be arranged, the refund and incomplete-service provisions apply.

Weather, traffic congestion, road closures, flight disruptions, emergencies, and other circumstances beyond reasonable control may affect service. Haas Limo will make reasonable efforts to notify the Customer, reduce disruption, and provide practical alternatives. These events do not automatically eliminate any refund due for unprovided service. Haas Limo cannot guarantee arrival times affected by such circumstances.

15. Personal property and liability

Passengers should check the vehicle for personal belongings before leaving. Haas Limo will make reasonable efforts to assist with reported lost property, but return arrangements and any shipping costs must be agreed separately.

To the extent permitted by law, Haas Limo is not responsible for losses caused solely by passenger misconduct, unsafe behavior, or a passenger’s failure to follow reasonable safety instructions. Nothing in this Agreement excludes liability that cannot lawfully be excluded or waives rights or remedies that cannot lawfully be waived.

16. Billing concerns and dispute resolution

Customers are encouraged to contact Haas Limo promptly regarding disputed charges, service concerns, or suspected billing errors. Haas Limo will review the concern and provide available supporting documentation, including booking records, service records, and itemized charges.

The Customer retains applicable rights to contact the card issuer, dispute qualifying charges, and pursue legal remedies. No automatic $1,000 fee will be charged solely because a Customer disputes a payment. Correctly assessed charges remain due, subject to applicable law and the outcome of any dispute process.

17. Amendments and existing bookings

Haas Limo may update this Agreement by posting a revised version at www.haaslimo.com and providing the current terms with future reservation confirmations.

Revised terms apply to new bookings made after the revised terms are provided or made available for acceptance. Existing bookings remain governed by the terms accepted at booking, and existing signed contracts remain governed by their agreed terms, unless the parties expressly agree to an amendment or applicable law requires otherwise.

18. Governing law and jurisdiction

This Agreement is governed by the laws of the Commonwealth of Virginia, subject to applicable federal law and mandatory consumer protections.

To the extent permitted by law, proceedings arising from this Agreement will be brought in the appropriate state courts in Arlington County, Virginia, or, when federal jurisdiction exists, the United States District Court for the Eastern District of Virginia, Alexandria Division. The parties consent to those courts’ jurisdiction and venue, subject to rights that cannot lawfully be waived.

General Terms and Conditions for Haas Limo Services

If a provision is found unenforceable, the remaining provisions continue in effect to the extent permitted by law. A failure to enforce a provision on one occasion does not waive the right to enforce it later.

This Agreement, together with the accepted reservation confirmation and any signed service contract, constitutes the parties’ agreement for the booked transportation. Material amendments to an existing booking must be documented and accepted by the parties.

The applicable version date and Haas Limo’s full legal entity name will be identified in the booking documents. Operational contacts, cancellation instructions, and payment deadlines will be supplied in the reservation confirmation.

Customer acknowledgment

By accepting the reservation, the Customer acknowledges receiving or being provided access to this Agreement and agrees to the applicable pricing, payment terms, cancellation policy, passenger conduct requirements, and documented additional charges described above.

Haas Limo

Website: www.haaslimo.com
Phone: (571) 235-0995

Terms & Conditions for Haas Limo Services